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Privacy Policy

Hanoi at Home™**
Last Updated: November 2025

This Privacy Policy describes how Hanoi at Home™ (“Hanoi at Home,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from users (“you,” “your”) when you access or use our website, make purchases, or interact with us in any manner.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. COLLECTION OF PERSONAL INFORMATION

1.1 Information You Provide Voluntarily

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Payment information (processed through secure third-party providers)

  • Account details (if applicable)

  • Any personal information contained in communications sent through contact forms, email, or feedback submissions

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics, and tracking tools, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed

  • Time and date of visits

  • Referring website

  • Clickstream and usage data

This information is used to improve website functionality, security, and user experience.

2. USE OF PERSONAL INFORMATION

We may use your personal information for the following purposes:

  1. To process and fulfill orders, including payments, delivery, and customer support.

  2. To communicate with you, including responding to inquiries and providing updates or promotional content.

  3. To operate, maintain, and improve our website, including analytics, troubleshooting, and testing.

  4. To personalize your experience, such as remembering preferences or providing relevant content.

  5. To protect our website and users, including fraud prevention, security monitoring, and legal compliance.

  6. To comply with applicable laws, regulations, and lawful requests from authorities.

We do not sell, rent, or trade your personal information to third parties.

3. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to the following categories of third parties:

3.1 Service Providers

Trusted third parties who assist in the operation of our business, including:

  • Payment processors

  • Website hosting and platform providers (e.g., Wix)

  • Email marketing services

  • Delivery and logistics partners

  • Analytics and tracking service providers

These third parties have access only to the information necessary to perform their services and are contractually obligated to maintain confidentiality.

3.2 Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from government or law enforcement

  • Protect the rights, property, or safety of Hanoi at Home™, our customers, or the public

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies, web beacons, and similar tracking technologies to:

  • Enhance website performance and functionality

  • Maintain shopping cart and user session data

  • Provide personalized content

  • Analyze traffic and user behavior

You may disable cookies in your browser settings; however, doing so may affect website functionality.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against:

  • Loss

  • Theft

  • Unauthorized access

  • Disclosure

  • Alteration

  • Misuse

Despite our efforts, no method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk.

6. RETENTION OF PERSONAL INFORMATION

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Meet our legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, we securely delete or anonymize it.

7. YOUR RIGHTS (CANADIAN RESIDENTS)

If you reside in Canada, you have the right to:

  • Request access to personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent where applicable

  • Request the deletion of your data, subject to legal limitations

  • Opt out of marketing communications at any time

To exercise your rights, contact us at hanoiathomefoods@gmail.com.

8. THIRD-PARTY LINKS

Our website may contain links to external websites.
We are not responsible for the content, privacy practices, or security of third-party sites.
We encourage you to review their respective privacy policies.

9. CHILDREN’S PRIVACY

Our website is not directed to individuals under the age of 13.
We do not knowingly collect personal information from children.
If we become aware of such collection, we will take steps to delete the information promptly.

10. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website constitutes acceptance of the revised policy.

11. CONTACT INFORMATION

For any questions, concerns, or privacy-related requests, please contact us at:

Hanoi at Home™
📧 hanoiathomefoods@gmail.com

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