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Terms & Conditions

Hanoi at Home™**
Last Updated: November 2025

These Terms & Conditions (“Terms”) govern your use of the Hanoi at Home™ website (“Website”), operated by Hanoi at Home™ (“we,” “us,” “our”).
By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree, please discontinue use of the Website.

1. Use of the Website

1.1 Eligibility

You must be at least 13 years old to use this Website. By using the Website, you represent that you meet this requirement.

1.2 Permitted Use

You agree to use the Website only for lawful purposes and in a manner consistent with these Terms.
You may not:

  • Interfere with Website operation

  • Attempt unauthorized access to server or data

  • Use automated systems (bots, scrapers) without permission

  • Reproduce, copy, or exploit any portion of the Website without written consent

2. Intellectual Property

2.1 Ownership

All content on this Website, including text, images, graphics, logos, layouts, and design, is the intellectual property of Hanoi at Home™ unless otherwise stated.

2.2 Trademarks

“Hanoi at Home™” and all related logos, product names, and branding elements are trademarks or pending trademarks of Hanoi at Home™.
Unauthorized use of these marks is strictly prohibited.

2.3 Limited License

Visitors may view, download, or print Website content for personal, non-commercial use only.
No rights, title, or interest in the content is transferred to you.

3. Product Information

We make reasonable efforts to ensure accurate product descriptions, ingredient lists, and nutritional information. However:

  • Ingredients may change

  • Packaging may differ from photos

  • Retailers may display outdated product information

Customers must always read the actual product packaging before consuming.

4. Third-Party Links

Our Website may contain links to third-party websites, including retailers and social media platforms.
We are not responsible for:

  • Content on external sites

  • Privacy practices

  • Accuracy of information

  • Any transactions conducted on those sites

Access is at your own risk.

5. No Warranties

The Website is provided “as is” without warranties of any kind, express or implied, including but not limited to:

  • Accuracy

  • Reliability

  • Availability

  • Fitness for a particular purpose

We make no guarantees that the Website will be error-free or uninterrupted.

6. Limitation of Liability

To the fullest extent permitted by law, Hanoi at Home™ and its owners, employees, contractors, and affiliates are not liable for any damages resulting from:

  • Use or inability to use the Website

  • Reliance on Website information

  • Errors, omissions, or inaccuracies

  • Technical failures, bugs, or interruptions

  • Any loss or damage related to third-party links or content

This includes, without limitation, direct, indirect, incidental, consequential, or punitive damages.

7. User Submissions

If you send us messages, reviews, photos, or feedback (“Submissions”):

  • You grant Hanoi at Home™ a non-exclusive, royalty-free, perpetual license to use, display, modify, or publish the content.

  • You represent that you own or have permission to submit it.

  • We may remove any Submission at our discretion.

8. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

You agree to review the Privacy Policy regularly.

9. Accessibility

We are committed to providing an accessible Website.
Details are outlined in our Accessibility Statement, which forms part of your agreement with these Terms.

10. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.
Any disputes shall be resolved in the courts of British Columbia.

11. Changes to These Terms

We may update or revise these Terms at any time.
The “Last Updated” date reflects the latest version.
Continued use of the Website constitutes acceptance of any modified Terms.

12. Contact Us

For questions regarding these Terms, please contact us:

Hanoi at Home™
📧 hanoiathomefoods@gmail.com
📍 Salmon Arm, British Columbia, Canada

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